Frequently Asked Questions

Well, hello there, Massage Newbie!! J Of course you’re a little nervous. You’ll be disrobing and then touched by a complete stranger. No worries, however. We’ve been there. We’re also state-certified, highly skilled and professional massage therapists who will make sure you are comfortable at all times. The Commonwealth of VA requires strict adherence to draping policies, and we love and support those policies! We’ve taken whole classes on making sure you’re covered and snug. Before you even hop onto one of our warm, cushy massage tables, your therapist will answer any questions you have, and will guide you through the session when movement is required (such as lifting your arm or turning from face up to face down).
Just chill, little grasshopper! Many people simply close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.
Yes. That’s why you’ll fill out a detailed intake form prior to your session. It is very important that you inform your massage therapist of any health problems or medications you are taking. If you are under a doctor’s care, it is advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required. And all information, whether communicated in writing or verbally to your therapist, is kept strictly confidential. We’re like Vegas, baby.
In a perfect world…Here in the Commonwealth, massage therapists may not submit insurance claims and are not affiliated with any provider group. Our experience has been that, when recommended by a physician, massage therapy is occasionally covered by health insurance plans.  Insurance companies who do reimburse typically require a medical diagnosis.  If you have a diagnosis code from your physician we will include it, along with our treatment codes, on the medical receipt we provide.  If required, we are happy to provide treatment notes and payment history for your personal records.  We will communicate directly with your insurer at their request only. If you call your insurance company to inquire about coverage please be clear that you are receiving massage therapy services, not physical therapy.

Our services are usually an allowed expense for medical savings accounts and flexible spending accounts.

Book a chair massage! We offer very affordable 15-minute chair massages that will wipe away your tension and put a dreamy, happy look on your face. Seriously, your co-workers will wonder what you had for lunch.
Sure thing, sweet cheeks. We offer something called a “Focused 15” which is perfect when you wake up in the morning with a crick in your neck or a stiff back. It’s just enough time for us to work our magic and get you back to happy. And it’s fifteen minutes. C’mon! You’ve spent more time waiting for your grande half-caf, non-fat soy latte at Starbucks
No. We often see couples at the same time, but in different massage rooms. Since every massage is customized to clients’ individual needs, the “couples massage” concept doesn’t really fit our therapeutic model.
Nope! We’re a wellness center, not Planet One Life. Our clients come because they love it here, not because we coerced them into a membership contract when they were massage-drunk (yes, there is such a thing)!
That’s like taking candy from a baby. Seriously? No. Each Whole Body massage is fully customized to meet client needs, so it might include several modalities. We never charge more for one type of massage over another. Water is water, folks.
Uh, nooooooooo. In our industry that’s called an upcharge. We call it a rip-off. These niceties are just part of the fully-customized, fabulous massage therapy experience that we’re known for. (Feel free to read our Google reviews. *Blush*). We don’t upcharge anything. $10 for a drop or two of essential oil? Who does that? Not us.
Poor puppy. You got shorted by those ME folks, didn’t you? So sad. That will never happen here. We know those precious minutes of massage bliss are going to fly by anyway, and last time we checked, there were 60 minutes in one hour. Hint, hint, Massage En–.
Manual Lymphatic Drainage, or MLD, has many applications and can be helpful in a number of situations:

  • Sinus trouble
  • Tinnitus
  • Pre-Surgery preparation. Great for reducing any pre-surgery edema.
  • Post-Surgery recovery. MLD can speed the recovery process from a number of surgeries including: Liposuction, BBL, Tummy Tucks, and orthopedic surgeries such as hip/knee/shoulder replacements.
  • Sports Injuries
  • Migraine Headaches
  • Cellulite
  • Rheumatoid Arthritis
  • Fibromyalgia
  • Swelling due to surgeries and/or burns, including lymph node removal, radiation, chemotherapy
  • Skin disorders including eczema
  • Lymphatic Lift or Detox
  • Any primary and/or secondary Lymphedema-related issue
  • Anyone looking for an alternative to lipsuction
Lymphedema is an accumulation of lymph fluid between the tissue layers. This presents as swelling or edema. Lymphedema can be present anywhere in the body.

Areas affected by lymphedema may be very thick and heavy feeling. Treatment is necessary to move the fluid and excess protein out of the area. Without proper treatment, over time, the lymphatic vessels stretch out permanently. At this stage, clients need external compression and treatment for the rest of their lives to maintain proper pressure, and to maintain movement of fluid. The stage or severity of the lymphedema dictates what treatment is required.

There are basically two types of lymphedema. The first is Primary Lymphedema, which is present from birth. This is a congenital form of lymphedema caused by a malformation of the lymph vessels or nodes. Although it may show up at birth, it can remain undetected, not manifesting until later in life. Primary lymphedema is often present when there are other cognitive issues at birth (i.e. Down’s syndrome). Another example of Primary Lymphedema is Lipedema, which is a chronic disorder of adipose tissue and lymphatic vessel dysfunction, generally affecting the legs but sometimes the arms as well with distinct patterns of fatty tissue. See a further explanation of Lipedema below.
Secondary lymphedema is caused after lymph vessels are destroyed or lymph nodes are removed. This form of lymphedema occurs for a variety of reasons: oncology care (including radiation, chemotherapy, and/or surgery), tumors, infection, compromise of the vascular system, burns, liposuction and general trauma.
Lymphedema does not necessarily develop right after surgery. It can develop decades later!
Lipedema is a disorder of adipose tissue distinguished by five characteristics:

  1. it can be inherited;
  2. it occurs almost exclusively in women;
  3. it can occur in women of all sizes, from the seriously underweight to the morbidly obese;
  4. it involves the excess deposit and expansion of fat cells in an unusual and particular pattern – bilateral, symmetrical and usually from the waist to a distinct line just above the ankles; and
  5. unlike the “normal” fat of obesity, lipedemic fat cannot be lost through diet and exercise.

For this description, we would like to acknowledge Dr. Catherine Seo. Links to her brilliant and dedicated work on Lipedema will follow below.

Lipedema is an often undiagnosed, poorly understood disease that affects roughly 17 million American women. It is a painful fat disorder that, if left undiagnosed, can lead to immobility. Thankfully, because of the work of Dr. Catherine Seo, and others, Lipedema is starting to be recognized as a disease with debilitating side effects. Lipedema responds to the same Complete Decongestive Therapy (CDT) aka CDP (Complete Decongestive Physiotherapy) as Lymphedema.

Yes, with the understanding that what other countries call lymphatic drainage may not be our definition. If you choose to go out-of-country for your surgery needs, please understand that we will do the best to help you, while adhering to our protocols. We strongly suggest that you contact us prior to your surgery to set up appointments, answer questions, and discuss treatment goals.
Absolutely not. MLD is a gentle, detoxifying therapy that’s beneficial whether or not you have lymphedema.
Yes, depending on client need(s) and location. For off-site services, we charge mileage reimbursement at the standard government rate of .54 cents/mile, in addition to our standard fees for services.
We do not accept insurance cards nor do we bill insurance companies directly for payment of services. It is your responsibility to check with your insurance provider beforehand to determine if they will reimburse you for massage therapy as each insurance provider has different policies regarding massage therapy.
We require all clients to self-pay for services received even when such has been prescribed by their healthcare provider. We will provide an invoice on company letter head which lists the services that were provided during your appointment, if you request one. You can submit this invoice directly to your insurance company, Flexible Spending Account (FSA) provider, or Health Spending Account (HSA) provider, or Health Reimbursement Accounts (HRA) for reimbursement. For lymphedema management, appropriate insurance codes can be supplied.
To expedite your checkout please ask for this when you call to schedule your appointment or as soon as you arrive at our office for service.