Cancellation Policy & Late Arrivals

Arrival Time Policy
Arrive 15 minutes prior to your appointment so that your session can begin on time.  So that following clients are not inconvenienced, appointments will be adjusted for late arrivals at a full fee.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Cancellation Policy
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. After the first late cancellation or no show, a credit card is needed to rebook.  If you are unable to give us 24 hours advance notice you will be charged 50% of the full amountof your appointment. This amount will be charged to the credit card provided.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.”  A person who is deemed a “no-show” will be subject to our Cancellation Policy as outlined above.

We understand unanticipated events, such as illness, happen occasionally. However, if you need to cancel or reschedule an appointment, please keep in mind our policies which we ask that you honor.

 

We look forward to serving you!