Cancellation Policy & Late Arrivals

Arrival Time Policy
Arrive 15 minutes prior to your appointment so that your session can begin on time.  So that following clients are not inconvenienced, appointments will be adjusted for late arrivals at a full fee.Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Cancellation Policy
24 hour advance notice is required when cancelling an appointment.  However, due to COVID, if you feel sick or unwell the day of your appointment, please call to reschedule.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.”  A person who is deemed a “no-show” will be rescheduled only if time and availability allow.

We understand unanticipated events, such as illness, happen occasionally. However, if you need to cancel or reschedule an appointment, please keep in mind our policies which we ask that you honor.

 

We look forward to serving you!